Customer Feedback

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Customer Feedback

We pride ourselves on our high quality work and excellent levels of customer service, but don’t just take it from us. Here you’ll find a selection of comments from customers we’ve done a whole host of different work for.

We’ve extended and modernised homes, as well as fitted both kitchens and bathrooms. With comments such as ‘very reliable and trustworthy’ and ‘the end result is fantastic and finished off to a very high standard’, you’ll know you’re in safe hands with us.

One of our customer recommendations even resulted in us winning the Best Small Renovation Project in London prize at the Master Builder of the Year 2011 Awards and you can read more about this on the media and awards page.

Bathrooms

Mrs Redwood, Esher.

After a personal recommendation we used Eclipse Property Solutions last year for a bathroom renovation project which proved to be very successful and we were thrilled with the end result.  Therefore we had no hesitation about using Eclipse again for our ground floor extension which was a significantly larger project.  This included increasing sq footage, knocking down internal walls, installing a new kitchen, doors, windows, laying a tiled floor and wooden floor, installing underfloor heating and new boiler, new electrics, and plastering/decorating throughout.

The project was managed brilliantly from start to finish.  All of my calls were returned, appointments made were kept and the workmanship by all the tradesmen was excellent. All the workmen were polite, efficient, reliable and also great with my 2 young kids.   Eclipse kept me informed of progress, suggested ideas and solutions where applicable and cleared up after themselves at the end of each day.  Again, we are delighted with the finished result.

Mrs Harriet Seymour, Hampton.

From the outset, Andy and his team were helpful and professional and I never had a doubt about asking them to do the work (which was to build and install a downstairs cloakroom).

The quality of the work was impressive and we have since had independent comments about the care and quality of the finish including glowing praise from an independent decorator who said it was the best plastering he had seen in 20 years.

Not only did Andy manage the job – including liaising with the Council and the skip operator with minimal involvement from me – but also took such ownership of the project that before I had the chance to worry about the approaching gas works in our street and the position of the skip – he had arranged for the gas contractors to move the skip to the other side of the road so as to work around it (just as you would want).

The entire process was without stress or anxiety (you hear such horror stories about some builders) and Andy was straightforward, available and professional to the end.

If that weren’t enough, you also could not ask for nicer guys to have in your home – charming and courteous throughout (not to mention a lovely clean up job at the end of every day).

Just as I would not hesitate to employ Andy and his team for another project myself, nor do I hesitate in recommending them wholeheartedly to others – just make sure you get in quick, I suspect his diary will fill up very quickly.

Kitchens / Extensions

Mrs Stick, Hinchley Wood

It is my pleasure to provide a reference for Eclipse Property Solutions. Eclipse Property converted our back and side extension between March and July 2013. I found Andy and all his staff to be hard working, friendly and courteous, and happy to explain things to me as they went along. The end result is a well-built extension, comfortable to live in and is constantly admired by friends and strangers alike.

Andy took the time before building to sit down and sort out any potential pitfalls, and any problems that arose during construction were quickly dealt with.  If anything needed changing, it was altered directly. At each step we were kept fully informed. As we were living in the house whilst the building work was taking place, Andy’s team kept the site clean. Each member of the team treated us with courtesy at all times and their consideration to the surrounding neighbours during the building process was commendable. This was very much appreciated by both myself and my neighbours.

Throughout the building process we had total confidence in the quality of the workmanship and attention to detail. Andy coped with a variety of requests for additional jobs to be done, thus affecting our original timescale.

I have no hesitation in recommending Eclipse Property Solutions for any building project in an environment where finding a quality firm is fraught with uncertainty, and am sure you will enjoy the same level of professionalism that I have. It is without question that you get what you pay for – Eclipse Property Solution were competitive, but on the basis of the instant rapport we developed with Andy and the fact that he project managed on our behalf, we chose them over a cheaper quote and were very happy that we did so.

Mrs Easton, Teddington

We contacted Eclipse Property Solutions after seeing my friend’s new extension they had completed.  They project managed and carried out the demolition of our old kitchen and built a larger extension to our small victorian mid terrace house, with a large glass section in the roof and bi-folding doors onto the garden.  The builders were very reliable and trustworthy and explained each process and the timescale involved.  We were emailed each week with a plan of who would be attending that week and what work would be carried out.  We never had to chase up the work and were delighted with the high quality finish of our extension and the new kitchen they provided. They even managed to put a cat flap in the wall of the extension for our large cat.  Our neighbours were impressed with the builders’ thoughtfulness and I would thoroughly recommend the company to family or friends.

Mrs Sue Knox

I wouldn’t hesitate to recommend Eclipse Property Solutions. Andy and his team recently refitted and decorated our kitchen and dining area. The whole thing from quote to completion went incredibly smoothly and the result is fantastic! The guys were all efficient, tidy, polite and most importantly very skilled at what they do. And having Andy project managing made it very easy for us, knowing that everything was being taken care of.

Great job! Thanks again.

Mr David Moore, Windsor

Please accept this email as a reference for Andy Stevens of Eclipse Property Solutions. Andy and his team successfully removed a wall between two adjoining rooms, re-plastered the entire area, and redecorated to a high standard. They have also re-laid all floors in the downstairs section of the house and fitted a brand new kitchen. All work was completed, efficiently and to a high standard. I have found his team are easy to work with (they seem happy to explain anything that was not understood) and were excellent at tidying the house each day before they left. (I was extremely impressed with his Carpenters work, who fitted an awkwardly shaped kitchen).

Mrs Hally, Hampton

From the time I requested an estimate for the upgrade on my Kitchen & Bathroom which was in  a very ‘sad state’ I felt comfortable with Eclipse Property the workmen that came were all efficient appeared when expected and cleaned up each day. They were thoughtful in how they arranged the work to make life as comfortable as possible for me to live at home during this time.I am very happy with the finished work and would not hesitate in recommending Eclipse Property Solutions.

Loft Converisons

 

Mr Roper, Teddington

As we would not be living at our property we needed a builder that we could trust completely and who was excellent at communicating. We were recommended Andy Stevens of Eclipse Property Solutions and he did not disappoint in either respect. Furthermore their work was finished to an exceptionally high standard, making the house seem like new, whilst still retaining its character. Everyone working on the project was local and clearly knew what they were doing, producing high quality work with the minimum of fuss. They were also very friendly, offering us a cuppa on our occasional visits, and keen to chat about the job.

Being new to this sort of thing we relied heavily on Andy’s network of suppliers, who gave us first rate service and top quality products at competitive prices. As a result we have a beautiful house that we love and have every confidence that it will still be standing in many years!

We got weekly emails from Andy giving full details of the progress of the work and the plan for the following week. We were also given enough time to choose the fixtures and fittings.

To give you some idea of the level of service we received, during one of our visits in the evening we noticed a leak. I phoned Andy and he was round like a shot to sort it out, despite the late hour.

In every respect Eclipse delivered and we couldn’t be more pleased with the service and the end result. Everyone who has seen our house is so impressed with the work done.

We would not hesitate to use Eclipse again in the future, and can not recommend them highly enough to anyone thinking of having work done on their house.

Renovations

Mrs Farr, Islington

We are really delighted with the quality of work provided by Eclipse Property Solutions. Our wooden floor looks great and it was fitted promptly and professionally. I was particularly impressed with how quickly and tidily they worked and the attention to detail was amazing. The team were so nice, entirely trustworthy and did what they said they would, and really went the extra mile. They were very considerate of my small children who loved having them here. I wouldn’t hesitate to recommend them.

Matt & Nicky Richards

We engaged Eclipse Property this summer (2015) to convert our double garage into a large, high end games room, and also to re-design and re-build our utility room and downstairs cloakroom.

I can genuinely say we were delighted with both the results of the work as well as the day to day service we got from Eclipse. The job was by no means straight-forward a new outer wall, for example, had to be built and needed to seamlessly integrate with the period frontage of our property, the windows needed to be designed and inset in keeping with the rest of the look and feel of our house, and we also had a challenging young family (Emily 6 and Lucy 4) to work around.

Andy the Managing Director is an absolute perfectionist – indeed his standards, to be honest, were higher than our own! He wouldn’t stop until everything was of the highest standard (be it woodwork, quality of flooring, plastering finish or paint work). In addition, he has a keen eye for creativity and how to make the best of any given space. He made excellent creative suggestions from anything from colour or grout, tiles, paint, type of floor right up to window size and location as well as the positioning of interior and exterior walls.

All our friends and family have commented positively (and with some envy J) on the quality of the building work and finish.

I guess, however, it’s the little extras which make all the difference. After the job Andy’s team cleaned all the exteriors down with high pressure hoses, re-gravelled our drive, and even watered our garden whilst we were off on holiday. It was great to have a team you could trust in your house from start to finish and who were fun to have around, whilst also being discrete and sensitive to the needs of a young family.

In addition, and really importantly, Andy ensured his team delivered the job on time and within budget.

All in all, I couldn’t recommend Eclipse more highly.

More references are available on request. Please let us know if you would like to see them.